Return Policy

Every Legacy II table is handcrafted and built to order. Return and cancellation terms differ from off-the-shelf products. Read this policy before placing an order. Ordering is not open on this preview; terms below describe how returns will be handled once sales begin.

Made-to-order items

Each table is built to your specifications. You may cancel an order within [PLACEHOLDER: confirm return window with client] of receiving your order confirmation, provided production has not yet started. After that window, or once production begins, the order is non-refundable. Spec changes after confirmation are accommodated only when production has not started and may affect lead time and pricing.

Damaged in transit

Inspect your shipment on delivery. If your table arrives damaged, contact us promptly with your order number, photos of the damage, and photos of the packaging. We will, at our discretion, arrange a repair, send replacement parts, or replace the item. Keep packaging until the claim is resolved.

Accessories and stock items

If we offer non-custom accessories or stock items, those products may be returned within [PLACEHOLDER: confirm return window with client] of delivery if unused and in original packaging. Return shipping is paid by the buyer unless the return is due to our error. A restocking fee may apply.

How to request a return or warranty claim

Email the shop with your order number and a description of the issue. Wait for return or warranty instructions and an RMA before shipping anything back. Unauthorized returns may be refused. Approved refunds go to the original payment method after inspection; original shipping is non-refundable unless the return is due to our error.

Contact: [email protected] · 608-343-2617

Warranty

Legacy II tables include a limited warranty against manufacturing defects under normal training and competitive use [PLACEHOLDER: confirm warranty length/scope with client], starting on the delivery date. The warranty does not cover normal cosmetic wear, abuse, unauthorized modifications, improper assembly or storage, or normal wear on consumable parts. Our sole obligation is to repair or replace the defective part or product at our discretion.

Pending client confirmation

[PLACEHOLDER: confirm return window with client]

[PLACEHOLDER: confirm MTO cancellation point with client]

[PLACEHOLDER: confirm warranty length/scope with client]